Get in Touch With Us
If you have a question about our reviews, spotted something that needs correcting, or want to suggest a casino we should look at, this page explains the best way to reach us and what happens next.
How to Contact Us
Email is the most direct route to our team. Every message is read by a real person, and we aim to reply within two working days. You can reach us at [email protected].
A brief description of your enquiry at the top of your message helps us get it to the right person faster. You do not need to write an essay — a sentence or two on what you are asking about is enough.
What You Can Write to Us About
We hear from readers for all sorts of reasons. The most common ones include:
- Questions about our reviews — If something in our coverage of Australian online casinos is unclear, or you want to understand how we assessed a particular site, ask away.
- Corrections and factual updates — We research our content carefully and fact-check it regularly, but things change. If a bonus figure, term, or licence detail looks wrong or out of date, please flag it. We take accuracy seriously.
- Suggestions for casinos to review — We are always looking to expand our coverage. If there is an offshore casino accepting Australian players that you think belongs on our radar, let us know and tell us why.
- Feedback on the site — Something confusing in the layout, a broken link, or a section you found especially useful — all of that is useful to hear.
- Partnership and commercial enquiries — If you represent a brand and want to explore how we might work together, introduce yourself and outline what you have in mind. We will respond to serious enquiries.
- Responsible gambling concerns — If you or someone you know is finding gambling difficult, mention it in your message and we will point you toward appropriate support resources in Australia.
What We Cover — and What We Do Not
Casino Australia is an independent comparison site. We research and review offshore online casinos available to Australian players, covering areas like pokies libraries, casino licensing and standing, bonuses, and banking options. We are not affiliated with any casino operator and we cannot access your account, process withdrawals, or resolve disputes on your behalf.
If you have a complaint about a specific casino — a delayed withdrawal, a disputed bonus, or an account issue — the right first step is the casino's own support team. If that does not resolve it, the casino's licensing authority is the appropriate escalation point. We are happy to point you in the right direction if you are unsure where to start.
What Happens After You Email
Your message is reviewed by a member of our team — not a chatbot, and not an automated filter. We respond to the question you actually asked rather than sending a generic reply.
Our usual turnaround is two working days. During periods when we are processing a lot of messages it may take a little longer, but we do follow up on every enquiry. If you have not heard back after three business days, it is worth checking your spam folder before writing again.
A Note on Editorial Independence
Our rankings and reviews are based on our own research and assessment criteria. Casino Australia may earn commission when readers follow links to casino sites, but commercial relationships do not determine how we rank or rate any casino. If you have concerns about a specific review or believe a rating is misleading, email us with the details and we will look into it.
Reader feedback genuinely shapes how this site develops. We appreciate you taking the time to write.